Refund policy

RETURNS & REFUNDS POLICY

At SABLE ATELIER, we want you to feel confident when purchasing from us. We understand that when shopping online, sometimes the fit or style may not be quite right.

Please read our Returns & Refunds Policy below before making your purchase.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

CHANGE OF MIND

SABLE ATELIER does not offer refunds for change of mind.

However, eligible full-priced items may be returned for an exchange or store credit within 14 days of delivery.

A change of mind includes circumstances where you:

  • decide you no longer want the item;
  • select the wrong size, colour or style;
  • decide the item does not suit you; or
  • otherwise change your mind about your purchase.

Return Conditions

To be eligible for an exchange or store credit, your item must:

  • be returned within 14 days of delivery;
  • be unworn, unused and unwashed;
  • be in its original condition;
  • have all original tags and labels attached;
  • have any hygiene seals or protective coverings intact;
  • be returned with its original packaging where reasonably applicable; and
  • be free from make-up, fake tan, deodorant, perfume, odours, marks, damage or other signs of wear.

We reserve the right to decline a change-of-mind return where the item does not meet these conditions.

HOW TO REQUEST A RETURN

To request a return, please contact us at info@sable-atelier.com within 14 days of receiving your order.

Please include:

  • your name;
  • order number;
  • the item you wish to return; and
  • whether you would prefer an exchange or store credit.

Once your return request has been accepted, we will provide you with instructions on how and where to send your item.

Please do not send your item back before contacting us. Returns sent without prior authorisation may not be accepted or may experience processing delays.

EXCHANGES

Subject to availability, eligible items may be exchanged for another size or item.

If your preferred item is unavailable, we will issue you with a store credit for the value of the eligible returned item.

If you are concerned that your preferred size or style may sell out before your return is processed, we recommend placing a new order and selecting store credit for your returned item.

STORE CREDIT

Approved change-of-mind returns may be issued as SABLE ATELIER store credit.

Store credit is not redeemable for cash and cannot be refunded to the original payment method except where required by law.

Any applicable terms relating to the use or expiry of store credit will be provided when the credit is issued.

RETURN SHIPPING

Customers are responsible for the cost of returning items for change of mind, including returns for an incorrect size or style selected by the customer.

We strongly recommend using a tracked postal or courier service. SABLE ATELIER cannot accept responsibility for change-of-mind returns that are lost or damaged in transit before they are received by us.

Original shipping and delivery charges are not refundable for change-of-mind returns.

Where an item is faulty or otherwise fails to comply with applicable consumer guarantees, your rights regarding return costs will be determined in accordance with the Australian Consumer Law.

SWIMWEAR

For hygiene reasons, swimwear will only be accepted for a change-of-mind exchange or store credit where:

  • the item has only been tried on over underwear;
  • the hygiene seal remains fully attached and intact;
  • all original tags remain attached; and
  • the item otherwise meets all of the return conditions set out above.

Swimwear with a removed, damaged or altered hygiene seal cannot be returned for change of mind.

This does not affect your rights in relation to faulty goods or other rights under the Australian Consumer Law.

EARRINGS

For hygiene reasons, earrings cannot be returned for change of mind.

This does not affect your rights where an item is faulty or otherwise fails to comply with applicable consumer guarantees.

SALE & FINAL SALE ITEMS

Items marked Final Sale cannot be returned for change of mind, exchange or store credit.

For other sale or promotional items, any return conditions stated at the time of purchase will apply.

This does not affect any rights you may have under the Australian Consumer Law. Sale and Final Sale items may still be entitled to a remedy where they are faulty or otherwise fail to comply with an applicable consumer guarantee.

HANDCRAFTED & EMBELLISHED PIECES

Many SABLE ATELIER pieces feature hand-applied beading, embroidery, embellishment and artisanal detailing.

Due to the handcrafted nature of these pieces, there may be minor variations between individual items, including variations in bead placement, embroidery, colour, texture and finish. These subtle differences are part of the individual character of handcrafted pieces and are not necessarily considered faults.

Please handle embellished pieces with care and follow the care instructions provided with your item.

Nothing in this section limits your rights under the Australian Consumer Law where an item is faulty, damaged or otherwise fails to comply with an applicable consumer guarantee.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when you receive it.

If you believe your item is faulty or damaged, is not as described, or you have received an incorrect item, please contact us at info@sable-atelier.com as soon as reasonably possible.

Please provide:

  • your order number;
  • a description of the issue; and
  • photographs of the item and the issue, where appropriate.

We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement, refund or other remedy.

The 14-day change-of-mind period does not limit your rights in relation to faulty goods under the Australian Consumer Law.

REFUNDS FOR FAULTY GOODS

Where you are entitled to a refund under the Australian Consumer Law, the refund will generally be issued to your original payment method.

Once a refund has been approved and processed by us, please allow time for your bank, credit card provider or payment provider to process the refund.

INTERNATIONAL ORDERS

This Returns & Refunds Policy is intended for orders placed and delivered within Australia. If SABLE ATELIER offers international delivery in the future, additional terms may apply to international orders.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Depending on the circumstances, where goods fail to comply with a consumer guarantee you may be entitled to a repair, replacement, refund or other remedy.

CONTACT US

If you have any questions regarding a return or your order, please contact:

SABLE ATELIER
The Platter Emporium Pty Ltd trading as SABLE ATELIER
Email: info@sable-atelier.com

Please contact us before returning an item so that we can provide you with the appropriate return instructions.